FOR GUARANTEED CHRISTMAS DELIVERY, PLACE YOUR ORDER BEFORE MIDDAY, MONDAY 22 DECEMBER. Delivery restrictions apply.
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Call us

Online Customer Service
0800 088 4165 Monday - Friday 9am-8pm,
Saturday 9am-5pm,
Sunday 10am-4pm.
excluding public holidays.
For queries regarding
www.ojon.co.uk and any
online purchases.

Head Office
0870 034 6700 8.30am - 6pm
Monday to Friday.
Excluding public holidays.
For queries regarding PR or Marketing and any other
Head Office departments.

Consumer Care
0800 074 6905 Monday, Tuesday, Thursday and Friday 9am-5pm, and 9.30-5pm Wednesday, excluding public holidays. For queries
regarding a store, or product purchased in store.

Email us

You are welcome to email Ojon Customer Service 24 hours a day, 7 days a week. We appreciate your inquiries and/or comments and will respond within 48 hours. Email Us.



How to Shop Online

Welcome to Ojon Online. Shopping is easy, convenient and secure. Simply select the product you want to purchase and follow the instructions below: Step One: Rollover a product image and click on the Quickshop button. Select your desired size if relevant and then click "add to bag". For additional product information, click on the product name or view details link. From the product detail page select "add to bag" to place the item in your cart. Step Two: When you've completed shopping, click the shopping bag icon found on each page or click the Checkout button that will be displayed each time you add an item to your cart along with the details for that item. Follow the onscreen instructions to proceed through the checkout process. Please note that you may change the contents of your shopping bag including the quantity (up to six [6] of any single item) during checkout prior to clicking on Submit Order. More information on our Maximum Purchase Policy. Step Three: After your order has been submitted, a "Thank You" page will be displayed confirming that your order was received. An email confirming receipt of your order will also be sent shortly after your order was submitted. If an order confirmation does not arrive within 24 hours after submission, please contact us by phone at 0800 088 4165 or via email for assistance. If you have any questions or concerns when placing an order or if you wish to inquire about a previously placed order, please call Ojon Online Customer Service at 0800 088 4165 or Contact Us.

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View Bag

Click on the shopping bag icon to display your shopping bag with the list of the items selected for purchase, the selected quantities of each, and the total cost of the purchase. You may remove items or change the quantities ordered on this page.

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Deleting Items from Your Shopping Bag

If you wish to delete an item in your Shopping Bag, simply click on "View Bag" and select the "Remove" link below the product name. The item will be removed from your shopping bag.

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Browser Requirements

Our site is best viewed with Internet Explorer version 6.0 or later versions, Firefox 2.0 or later versions, and Safari 2.0.4 or later versions.

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Security Online

At Ojon Online, we understand how important security is to you. When you place an order at Ojon Online, we encode your information using Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely. We employ government approved encryption software. To find out more about SSL encryption software go to:
 
http://compnetworking.about.com/cs/securityssl/g/bldef_ssl.htm?terms=ssl
 
In order for encryption to take place, your browser must have the SSL protocol. The browsers that have this software are the following:
Internet Explorer 7.0 and higher
Mozilla Firefox 3.6 and higher
Safari 4.0 and higher
Chrome 10.0 and higher

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Item Availability

If an item is not available, it will be shown as out of stock on its product page, within the online shop. Unfortunately you cannot add out of stock items to your Shopping Bag. However the stock that we have available online may be different to the availability within stores. Please consult our store locator for your nearest stockist

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Maximum Purchase Policy

We regret that we must limit orders to no more than 4 of any individual item and a maximum purchase of £500.00 per customer. If you have any questions please contact us at 0800 088 4165 or click here to email us and we will be happy to assist.

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Offer Codes

Simply enter your Offer Code during checkout on the BILLING page. Offer codes are case sensitive and should be entered exactly as they appear. When an Offer Code is accepted, the offer will be reflected on the "Order Review" page.
 
Note: Only one (1) Offer Code may be used per order. When shipping to multiple addresses, promotions are applied accordingly. Please see promotion details for more information.

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Payment Options

Credit / Debit cards accepted:
American Express
JCB
Maestro/Switch
Mastercard
Visa
Visa Debit
Visa Electron
 
We're sorry, we do not accept:
 
Cheques
Postal Orders

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Returns & exchanges

We hope that you are delighted with your order. However, if for any reason you are not entirely satisfied or you otherwise wish to cancel your order, you may return any item in its original condition for a full refund within 14 working days from delivery.
 
Within the order packaging, you will find a Returns Note with details of your order together with details of our returns process. Alternatively, you can use the Cancellation Form to cancel an order. If the items listed on the dispatch note do not match those contained in your delivery, please notify us immediately by calling our Customer Services Team on: 0800 088 4165 (Monday - Friday 9am-8pm, Saturday 9am-5pm, Sunday 10am-4pm, excluding public holidays).
 
If you return items for reasons other than defects in the goods, or incomplete, or incorrect delivery, you will be required to arrange and pay for the return of the items to us (but please see the Collect+ option below). Please ensure you obtain a Proof of Postage when you return the goods to us. You should retain your Proof of Postage in order to provide proof to us that you have returned the goods, in the unlikely event that we do not receive the returned parcel.
 
If you require a refund we will refund the price paid by you for the goods (including the initial standard delivery charge, but not the additional cost of any premium delivery option that was chosen) within fourteen (14) days of receiving your returned goods, provided that you have returned the goods to us at our distribution centre within 14 working days of delivery to you or your notifying us of cancellation.
 
Refunds will only be made against the original credit/debit card used.
 
If you cancel your order but do not return such goods to us within 14 working days of notifying us of cancellation, we shall be entitled to withhold payment of any refund.
 
Please Note: We will not provide a full refund if show signs of unreasonable use. In such circumstances, we will notify you that a reduced refund amount will be available or you can choose to arrange for such goods to be returned to you within 28 days of our notification.

The Returns Process

You can now choose to return your order for free via Collect+. There are over 4500 locations nationwide offering Collect+, most of which are open early until late, 7 days a week, making returns more convenient for you.

To return your order:

STEP 1. – Completing the Necessary Documentation

Complete the Cancellation Form or Returns Note enclosed in your order with all required information. If you have not received this document, please contact Customer Services on 0800 088 4165 (Monday - Friday 9am-8pm, Saturday 9am-5pm, Sunday 10am-4pm, excluding public holidays) with your order details.

You can now return your parcel for free by using Collect+. Visit www.collectplus.co.uk/Ojon to find your nearest store. Simply attach the pre-printed Collect+ label to your parcel. Please remember to obtain & keep the proof of postage receipt and your tracking number. Your parcel can be tracked online via www.collectplus.co.uk

Carriage and charges for parcels not sent via Collect+ are the responsibility of the customer.

STEP 2. – Returning the Product

Please note that a full refund will not be provided for returned goods that show signs of unreasonable use. Goods must be returned to us at our distribution centre within 14 working days of delivery to you or your notifying us of cancellation. Please ensure that the returned parcel is properly sealed.

If you return your parcel via Collect+ you will receive proof of postage and a code to track your return online (track at www.collectplus.co.uk/track/new).

However you return your parcel, please retain your proof of postage in order to provide proof to us that you have returned the goods in the unlikely event that we do not receive the returned parcel. We cannot accept liability for returned goods lost in transit.

STEP 3. – Processing the Refund

If you have chosen a refund for your returned product, we will process the calculated refund within fourteen (14) days of receiving your returned goods provided that you have returned the goods to us at our distribution centre within 14 working days from delivery to you or your notifying us of cancellation. You will receive email notification of your refund from our Customer Service Team.

If you have requested an exchange or replacement on your Returns note, this will be processed within 7 working days of receiving your returned goods and will be delivered via standard delivery.

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Damaged items

If the goods you receive are damaged or faulty in any way, or not what you originally ordered we will be happy to exchange the items or offer you a refund.
 
Please notify us immediately by calling our Customer Service Team on 0800 088 4165 (Monday - Friday 9am-8pm, Saturday 9am-5pm, Sunday 10am-4pm, excluding public holidays).
 
To ensure prompt resolution, please provide the order number and keep the box, packing materials and the damaged items for inspection by the carrier.
 
This policy is only applicable to purchases made online; we are unable to process returns for purchases made within a partnered retail location.
 
Returns for purchases made online will not be accepted for return or exchange at an Ojon Counter.
 
This policy does not affect your rights under law as a consumer, which apply in addition.

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