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Call us
Email usYou are welcome to email Ojon Customer Service 24 hours a day, 7 days a week. We appreciate your inquiries and/or comments and will respond within 48 hours. Email Us. |
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How do I check on an order I have placed?
Do you accept international orders?
Is it safe to use my credit card?
Does anyone else see the information that I provide to Ojon?
What is your return/exchange policy?
Why is my favourite product discontinued? What can I use now?
How do I check on an order I have placed?
If you are registered to Ojon UK, you may check the status of your order online. Alternatively you may contact our Customer Service Team 0800 088 4165 or click here to email us. Please provide your order number when making enquiries.
Do you accept international orders?
We're sorry Ojon.co.uk only delivers online orders to UK addresses (excluding the Channel Islands). We are unable to process orders to a P.O Box address
Is it safe to use my credit card?
We work closely with our trusted partner WorldPay to ensure that all your personal and payment details are kept safe. Together, we encrypt all your personal information so that it's protected as it travels over the Internet. WorldPay also check if your credit card details have been used recently on any other WorldPay partner site.
If you think your credit or debit card has been used fraudulently, you must notify your card provider in accordance with its reporting rules and procedures. For information on how we use any personal information you give, please read our privacy policy
Does anyone else see the information that I provide to Ojon?
We respect your privacy. The information you provide will not be given to any third party without your express consent. Read our Privacy Policy for additional information.
What is your return/exchange policy?
We hope you are delighted with your order. However if for any reason you're not entirely satisfied with your goods, you may return any item in its original condition for a full refund within 14 days of delivery. For more information please consult our Returns Procedure.
Why is my favourite product discontinued? What can I use now?
Decisions to discontinue or introduce a product or size are made in response to consumer preferences and purchasing patterns throughout the country. If your favourite product has been discontinued please contact our customer services team, they will be happy to provide alternative recommendations.
Can you send me samples?
Ojon are unable to mail out samples on request.
Please be advised that sample sizes of our products are not available for sale or general distribution. Samples are only any available through online offers and at checkout with purchases where applicable, or at our retail store counter during promotional events.
We would like to suggest visiting one of our counters, where our representatives will be happy to demonstrate our products and aide you in deciding if the products are right for you.
Please click here to visit our store locator.
For bloggers looking to promote our products, please contact our main switchboard on 0800 525 501 who will direct you to the relevant department.
Catalogue request
We are sorry, but Ojon does not currently produce a complete product catalog. However, you may view the entire selection of Ojon products on our Web site.
Where can I buy Ojon products?
Ojon products are available to buy online in the following countries:
United Kingdom
United States
To locate a store in the United Kingdom, click here for our Store Locator.
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